Customer Service Representative
3.
3 Fort Payne, AL Fort Payne, AL Full-time Full-time $17 - $22 an hour $17 - $22 an hour 8 days ago 8 days ago 8 days ago Customer Service Representative POSITION PURPOSE:
Assist with the management and growth of profitable metal fabrication business for GH Metal Solutions while demonstrating exceptional customer service.
The CSR will play a key role in supporting the strategy and execution of a world-class customer experience.
ESSENTIAL FUNCTIONS AND BASIC DUTIES Accurately enter customer orders and maintain detailed account information.
Interface with customers via phone and email; provide follow-up status in a timely manner.
Troubleshoot issues with customers orders effectively in compliance with all associated training and work instruction to ensure customer satisfaction and problem resolution.
Ability to maintain a professional and effective relationship with internal and external customers while coordinating information sharing.
Assist in management of on-time delivery, quality performance, gross margin, and customer satisfaction to meet expectations defined by management.
Ability to work in a fast-paced environment and multitask.
Perform other duties as assigned by the Inside Sales Manager.
PERFORMANCE MEASUREMENTS Compliance with department policies and procedures Job functions are conducted in accordance with established principles, standards, and legal requirements.
Positive business relations exist with customers (internal and external) and vendors.
Good coordination and effective working relations with other departments.
Clear, concise, effective communication with all parties.
Effective handling and resolution of customer related issues.
Qualifications:
(Must have valid work authorization to work in the U.
S.
- visa sponsorship not provided.
) EDUCATION/CERTIFICATION:
Associate degree or above preferred but not required.
REQUIRED KNOWLEDGE:
Must be able to work reasonably with a customer to resolve a problem, and work from written or verbal instructions.
EXPERIENCE REQUIRED:
Previous customer service experience or related experience preferred.
SKILLS/ABILITIES:
Must be team oriented, excellent written and verbal skills, and have proven experience with telephone etiquette and people skills.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION MANUAL DEXTERITY:
Normal range of dexterity to operate a computer and telephone.
TALKING:
Especially where one must convey detailed or important instructions AVERAGE HEARING:
Able to hear average or normal conversations and receive information.
AVERAGE VISUAL ABILITIES:
Average, ordinary visual acuity necessary to operate a computer.
PHYSICAL STRENGTH:
None required WORKING CONDITIONS:
Employee must be able to sit for a lengthy time, work in a room with several cubicles, and work at a computer keyboard.
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed written or verbal instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
MATHEMATICS ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
LANGUAGE ABILITY:
Ability to read and comprehend simple instructions, short correspondence, and memos.
COMPUTER SKILLS :
Ability to operate a computer a must, including Microsoft Office programs and email, as well as MieTrak.
Job Type:
Full-time Pay:
$17.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Fort Payne, AL Fort Payne, AL Full-time Full-time $17 - $22 an hour $17 - $22 an hour 8 days ago 8 days ago 8 days ago Customer Service Representative POSITION PURPOSE:
Assist with the management and growth of profitable metal fabrication business for GH Metal Solutions while demonstrating exceptional customer service.
The CSR will play a key role in supporting the strategy and execution of a world-class customer experience.
ESSENTIAL FUNCTIONS AND BASIC DUTIES Accurately enter customer orders and maintain detailed account information.
Interface with customers via phone and email; provide follow-up status in a timely manner.
Troubleshoot issues with customers orders effectively in compliance with all associated training and work instruction to ensure customer satisfaction and problem resolution.
Ability to maintain a professional and effective relationship with internal and external customers while coordinating information sharing.
Assist in management of on-time delivery, quality performance, gross margin, and customer satisfaction to meet expectations defined by management.
Ability to work in a fast-paced environment and multitask.
Perform other duties as assigned by the Inside Sales Manager.
PERFORMANCE MEASUREMENTS Compliance with department policies and procedures Job functions are conducted in accordance with established principles, standards, and legal requirements.
Positive business relations exist with customers (internal and external) and vendors.
Good coordination and effective working relations with other departments.
Clear, concise, effective communication with all parties.
Effective handling and resolution of customer related issues.
Qualifications:
(Must have valid work authorization to work in the U.
S.
- visa sponsorship not provided.
) EDUCATION/CERTIFICATION:
Associate degree or above preferred but not required.
REQUIRED KNOWLEDGE:
Must be able to work reasonably with a customer to resolve a problem, and work from written or verbal instructions.
EXPERIENCE REQUIRED:
Previous customer service experience or related experience preferred.
SKILLS/ABILITIES:
Must be team oriented, excellent written and verbal skills, and have proven experience with telephone etiquette and people skills.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION MANUAL DEXTERITY:
Normal range of dexterity to operate a computer and telephone.
TALKING:
Especially where one must convey detailed or important instructions AVERAGE HEARING:
Able to hear average or normal conversations and receive information.
AVERAGE VISUAL ABILITIES:
Average, ordinary visual acuity necessary to operate a computer.
PHYSICAL STRENGTH:
None required WORKING CONDITIONS:
Employee must be able to sit for a lengthy time, work in a room with several cubicles, and work at a computer keyboard.
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed written or verbal instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
MATHEMATICS ABILITY:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
LANGUAGE ABILITY:
Ability to read and comprehend simple instructions, short correspondence, and memos.
COMPUTER SKILLS :
Ability to operate a computer a must, including Microsoft Office programs and email, as well as MieTrak.
Job Type:
Full-time Pay:
$17.
00 - $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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